To whom this may concern,It was with huge shock and a most pleasant surprise that I found myself dealing with someone within an organisation that was EVERYTHING people in the service industry ARENT.I sincerely hope that this short mail is read, noted and acted upon as I sincerely believe that Lucille is not only one of the most precious assets to your institution but most certainly a great motivator in that she is able to give hope to anyone who has the priviledge of dealing with her, in allowing us to beleive again that courtesy, professionalism, and an abundunce of respect is still present out there somewhere.What a wonderful change Lucille is !!!!!!!!!!!!!!!!!!!!!!!!!

She truly deserves every bit of recognition she recieves.

Kind regards